Effective Date: 06-Jul-2025. Last Updated: 06-Jul-2025

At TrustMitra, we value the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software solutions and related services for school and coaching management. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our clients. The types of information we collect include:

• Institution Data:
  • School/institute name, address, contact details
  • Branches, courses, classes, and schedules
  • Staff and teacher information
  • Student data (including name, date of birth, contact information, enrollment details)
• User Account Data:
  • Names, email addresses, phone numbers of administrators, staff, and users
  • Role assignments and access permissions
• Usage and Technical Data:
  • Log data (IP address, device info, browser type)
  • Activity logs for security and audit purposes
• Optional Data:
  • Documents uploaded by institutions (e.g., identity proof, marksheets)
  • Feedback and support queries

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our software and services
• Manage user accounts and roles
• Communicate updates, notices, and support information
• Improve and personalize the user experience
• Ensure security, prevent fraud, and enforce policies
• Generate anonymized reports and analytics (without personal identifiers)

3. Information Sharing

We do not sell or rent your data. We may share information:

• With trusted service providers (e.g., cloud hosting, analytics) under confidentiality agreements
• As required by law or regulatory authorities
• In case of merger, acquisition, or asset transfer (with notice to you)

4. Data Security

We implement reasonable security measures to protect your data, including:

• Encryption of data in transit and at rest
• Role-based access control
• Regular security audits and updates

However, no method of transmission or storage is 100% secure. We encourage responsible use and access.

5. Data Retention

We retain personal data as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent where applicable

To exercise these rights, contact us at [email protected].

7. Children’s Privacy

Our services are used by educational institutions. We process student data only under the instructions of the school/coaching institute. We do not collect personal data directly from children without appropriate consent.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

TrustMitra
[Your business address]
Email: [email protected]
Phone: [insert phone number]